We are continuing to run the surgery a little differently that compared to before the COVID-19 pandemic. We are no longer offering prebookable routine GP appointments and instead there are other ways in which you can reach your GP and please be aware that the GP may request that you visit the practice after speaking to them on the phone.
Routine GP Phone Calls
Our team have a limited amount of daily routine phone calls. These are booked on a first come, first served basis between 8.30-10.00am; please note this call list can fill up prior to the 10.00am deadline. Our team are trained to ask you various questions, please answer these openly and honestly and respect that the GPs have directed our staff to ask these questions and need the information to help you. Someone from the team will call you back throughout the day. Please note the GP may request you to come into the surgery if necessary.
Triage Telephone Line
Our triage telephone line is available for urgent medical queries only. Again, our team will ask you various questions that the GPs have asked them too. Please answer openly, honestly and do not refuse as we need this information. If our call lists are full, and your query is not a medical emergency, our team will advise you to ring the next working day.
Springfield Road and Riverdale Surgeries have a ZERO TOLERANCE abuse policy. Our staff are working exceptionally hard during this difficult period to provide a safe service. Abuse of any kind, either verbal or physical to our staff will not be tolerated by the practice.
The telephone numbers for appointments are as follows:
- Springfield Road Surgery – (028) 90 323571
- Riverdale Surgery – (028) 90 612670