Practice Policies

Practice Policies


Your medical records are held in the strictest confidence.  Information is not passed on without your consent, unless it is within the confines of the NHS, or by legal requirement, or it is in the public interest. 

The practice is computerised and registered under the General Data Protection Act (GDPR) 2018.  It is a practice and legal requirement that all staff maintain confidentiality of patients’ records.  Medical numbers are obtainable only from BSO Registration Office or in person to Grosvenor road surgery Reception Desk with photographic I.D. 

GDPR - Privacy Notice

Springfild Surgery take privacy very seriously and we are currently updating all our records and processes to ensure that we are fully meeting the data protection standards introduced by the General Data Protection Regulation (GDPR) on 25th May 2018.

We are registered as data processors with the Information Commissioner's Office (ICO).

Our practice will need to collect your personal information to provide healthcare services to you.  The information we will collect about you includes your name, date of birth, address and contact details.

You have the right under GDPR to request access to, and correction, of your personal information.  We require you to put this request in writing by completing a Subject Access Request (SAR).  The practice will deal with the request within 28 days.

Freedom of Information – Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme.  A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.


Zero Tolerance


We operate the NHS Zero Tolerance Policy to safeguard staff and patient welfare.  Our Team will always show due respect and courtesy when dealing with patients.  In turn, we would request that Patients do the same.  No form of aggression,verbal or physical in nature will be tolerated and may ultimately result in a patient being removed and reported to the Police. 

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