Welcome to Springfield Road Surgery
Welcome to our practice, which operates from two sites, Springfield Road and Riverdale Surgeries. We hope this website will give you useful information of the services we offer.
Our patients needs are our highest priority, and our website is here to make it easy for you to access the information you need.
You can access bespoke practice information such as opening hours, how to register and register to order repeat prescriptions online. There is also a wealth of information on our pages covering a wide range of health issues and links to relevant medical organisations.
We are currently experiencing a high volume of calls, please be assured that our staff our working as efficiently as possible. Thank you for understanding.
PRACTICE UPDATE
We are continuing to run the surgery a little differently than compared to before the COVID-19 pandemic. We currently not offering pre-bookable GP appointments and instead there are other ways in which you can reach your GP.
All GP consultations will be telephone first, and a clinician may invite you to attend the surgery if required. GP Consultations can be requested from 8.30am each weekday morning and we will be unable to offer further appointments once a safe working capacity has been reached for that day. Our reception team are trained to ask you a number of questions, please answer these openly and honestly and respect that the GPs have directed our staff to ask these questions and need the information to help you. Someone from the team will call you back throughout the day.
Triage Telephone Line
Our triage telephone line is available for urgent medical queries only. Again, our team will ask you a number of questions as directed by our the GPs. Please answer openly, honestly and do not refuse as we need this information. If our call lists are full, and your query is not a medical emergency, our team will advise you to ring the next working day.
Who can my call be directed to?
Both Riverdale and Springfield Road Surgery's have access to Primary Care Multi-Disciplinary Teams (MDTs); these include First Contact Physiotherapists, GP Social Workers and Mental Health Practitioners. These members of the practice team provide enhance access to health and social care services within the Surgery. Patients can book appointments directly with these team members or you may be directed to their care from your GP.
Springfield Road and Riverdale Surgeries have a ZERO TOLERANCE abuse policy. Our staff are working exceptionally hard during this difficult period to provide a safe service. Abuse of any kind, either verbal or physical to our staff will not be tolerated by the practice.
*FOR REPEAT PRESCRIPTIONS -PLEASE GIVE 72HRS NOTICE*
ENSURE YOU PROVIDE DETAILS OF YOUR NOMINATED PHARMACY
COVID-19 VACCINE BOOSTERS
A member of staff will be contacting patients who are ELIGIBLE for the COVID19 Booster programme.
We look forward to vaccinating everyone eligible for the vaccine but we must follow guidelines and await delivery of the vaccine. We appreciate everyone's patience and understanding.
COVID-19 INFORMATION
If you suspect you have Coronavirus
PLEASE DO NOT COME TO SURGERY
Please stay at home and click here for more information
Further Information:
Public Health Agency
https://www.publichealth.hscni.net/
NHS
https://www.nhs.uk/conditions/coronavirus-covid-19/
UK Government
https://www.gov.uk/coronavirus
Asthma UK
https://www.asthma.org.uk/advice/triggers/coronavirus-covid-19/
Public Health recommends that the following general cold and flu precautions are taken to help prevent people from catching and spreading COVID-19:
- Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or
- See Catch it, Bin it, Kill it.
- Put used tissues in the bin straight away.
- Wash your hands with soap and water often – use hand sanitiser gel if soap and water are not
- See hand washing guidance.
- Try to avoid close contact with people who are unwell.
- Clean and disinfect frequently touched objects and surfaces.
- Do not touch your eyes, nose or mouth if your hands are not clean.
COVID-19 - MASKS / FACE COVERINGS
Practice staff will continue to ask all patients attending the Surgery to wear a face covering where it is not possible to maintain social distancing.
FOR MORE INFORMATION REGARDING FACE COVERINGS PLEASE CLICK HERE
The Reception Team have been asked to request that all patients attending the surgery wear a face covering. This same obligation applies to staff that you may come into contact with when you move through the building.
The surgery has an obligation to all staff and patients to provide a safe environment to visit or to work in.
It is important that we all respect one another and remember that the reasons for not wearing a face covering may not always be visible.
AccuRx TEXTING SERVICE
For your convenience we now use AccuRx, a secure text service, to contact our patients.
The message is sent directly from a member of the Springfield/Riverdale Surgery to the mobile number held on your record individual medical record. This provides instant communication from the clinical team to our patients. A copy of this text is automatically retained on you notes.
Springfield or Riverdale Surgery will always appear at the bottom of the message. You will not be able to reply to these messages unless explicitly instructed to do so.
FOR MEDICAL EMERGENCIES - CONTACT Out-of-Hours
Monday to Friday 1.00 - 2.00pm (Lunchtime)
Contact 07895 699 859
Wednesday Afternoon 1.00 - 6.00pm
Contact 07895 699 859
From 6.00pm until 8.30am/Weekends/Bank Holidays
North and West Belfast
Contact 028 9074 4447
South and East Belfast
Contact 028 9079 6220
Lisburn Area
Contact 028 9260 2204
LINKS
UPDATE YOUR PERSONAL DETAILS or ORDER REPLACEMENT MEDICAL CARD
NI DIRECT HEALTH SERVICES GUIDELINES
(Site updated 07/06/2022)