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Welcome to Springfield Road Surgery

Welcome to our practice, which operates from two sites, Springfield Road and Riverdale Surgeries. We hope this website will give you useful information of the services we offer.

Our patients needs are our highest priority, and our website is here to make it easy for you to access the information you need.

You can access bespoke practice information such as opening hours, how to register and register to order repeat prescriptions online. There is also a wealth of information on our pages covering a wide range of health issues and links to relevant medical organisations.

We are currently experiencing a high volume of calls, please be assured that our staff our working as efficiently as possible. Thank you for understanding.

PRACTICE UPDATE

We are continuing to run the surgery a little differently than compared to before the COVID-19 pandemic. We are no longer offering pre-bookable routine GP appointments and instead there are other ways in which you can reach your GP and please be aware that the GP may request that you visit the practice after speaking to them on the phone.

Routine GP Phone Calls
Our team have a limited amount of daily routine phonecalls. These are booked on a first come, first served basis between 8.30-10.00am; please note this call list can fill up prior to the 10.00am deadline. Our team are trained to ask you various questions, please answer these openly and honestly and respect that the GPs have directed our staff to ask these questions and need the information to help you. Someone from the team will call you back throughout the day.  

Triage Telephone Line
Our triage telephone line is available for urgent medical queries only. Again, our team will ask you various questions that the GPs have asked them too. Please answer openly, honestly and do not refuse as we need this information. If our call lists are full, and your query is not a medical emergency, our team will advise you to ring the next working day.

Springfield Road and Riverdale Surgeries have a ZERO TOLERANCE abuse policy. Our staff are working exceptionally hard during this difficult period to provide a safe service. Abuse of any kind, either verbal or physical to our staff will not be tolerated by the practice.


*FOR REPEAT PRESCRIPTIONS -PLEASE GIVE 72HRS NOTICE*

AS A TEMPORARY MEASURE, ENSURE YOU PROVIDE DETAILS OF YOUR NOMINATED PHARMACY


COVID-19 VACCINE BOOSTERS

Covid Vaccine Image

A member of staff will be contacting patients who are ELIGIBLE for the COVID19 Booster programme.

We look forward to vaccinating everyone eligible for the vaccine but we must follow guidelines and await delivery of the vaccine. We appreciate everyone's patience and understanding.


COVID-19 INFORMATION

If you suspect you have CoronavirusCovid-19 March 2020 PLEASE DO NOT COME TO SURGERY

Please stay at home and click here for more information

Further Information:

Public Health Agency
https://www.publichealth.hscni.net/

NHS
https://www.nhs.uk/conditions/coronavirus-covid-19/

UK Government
https://www.gov.uk/coronavirus

Asthma UK
https://www.asthma.org.uk/advice/triggers/coronavirus-covid-19/

 Public Health recommends that the following general cold and flu precautions are taken to help prevent people from catching and spreading COVID-19:

  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or
  • See Catch it, Bin it, Kill it.
  • Put used tissues in the bin straight away.
  • Wash your hands with soap and water often – use hand sanitiser gel if soap and water are not
  • See hand washing guidance.
  • Try to avoid close contact with people who are unwell.
  • Clean and disinfect frequently touched objects and surfaces.
  • Do not touch your eyes, nose or mouth if your hands are not clean.

 

AccuRx TEXTING SERVICE

For your convenience we now use AccuRx, a secure text service, to contact our patients.

The message is sent directly from a member of the Springfield/Riverdale Surgery to the mobile number held on your record individual medical record.  This provides instant communication from the clinical team to our patients.  A copy of this text is automatically retained on you notes.

Springfield or Riverdale Surgery will always appear at the bottom of the message. You will not be able to reply to these messages unless explicitly instructed to do so.

Please help us to help you by keeping your number up to date


FOR MEDICAL EMERGENCIES - CONTACT Out-of-Hours

Monday to Friday 1.00 - 2.00pm (Lunchtime)
Contact 07895 699 859

Wednesday Afternoon 1.00 - 6.00pm
Contact 07895 699 859

From 6.00pm until 8.30am/Weekends/Bank Holidays

North and West Belfast
Contact 028 9074 4447

South and East Belfast
Contact 028 9079 6220

Lisburn Area
Contact 028 9260 2204


LINKS

UPDATE YOUR PERSONAL DETAILS or ORDER REPLACEMENT MEDICAL CARD

NI DIRECT HEALTH SERVICES GUIDELINES

(Site updated 26/05/2022)
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