Welcome to Springfield Road Surgery
Welcome to our practice, which operates from two sites, Springfield Road and Riverdale Surgeries. We hope this website will give you useful information of the services we offer.
Our patients care is our highest priority, and our website is here to make it easy for you to access the information you need.
You can access bespoke practice information such as opening hours, how to register and register to order repeat prescriptions online. There is also a wealth of information on our pages covering a wide range of health issues and links to relevant medical organisations.
We are currently experiencing a high volume of calls, please be assured that our staff our working as efficiently as possible. Thank you for understanding.
PRACTICE UPDATE
We do not pre-bookable routine GP appointments and instead there are other ways in which you can reach your GP and please be aware that the GP may request that you visit the practice after speaking to them on the phone.
All GP consultations will be telephone first, and a clinician may invite you to attend the surgery if required. GP Consultations can be requested from 8.30am each weekday morning and we will be unable to offer further appointments once a safe working capacity has been reached for that day. Please phone your nearest geographical surgery (e.g. Riverdale for people living in BT11 and the general westerly direction; and Springfield Road for BT12 and general easterly direction) this is to balance the workload on our staff. Our reception team are trained to ask you a number of questions, please answer these openly and honestly and respect that the GPs have directed our staff to ask these questions and need the information to help you. Someone from the team will call you back throughout the day.
Triage Telephone Line
Our triage telephone line is available for urgent medical queries only. Again, our team will ask you a number of questions as directed by our the GPs. Please answer openly, honestly and do not refuse as we need this information. If our call lists are full, and your query is not a medical emergency, our team will advise you to ring the next working day or may offer the services of other members of clinical staff such as Physiotherapists, Social Workers, Mental Health Practitioners or Pharmacists.
Who can my call be directed to?
Both Riverdale and Springfield Road Surgery's have access to Primary Care Multi-Disciplinary Teams (MDTs); these include First Contact Physiotherapists, GP Social Workers and Mental Health Practitioners. These members of the practice team provide enhance access to health and social care services within the Surgery. Patients can book appointments directly with these team members or you may be directed to their care from your GP.
We would ask to balance the workload and to let us deal with patients as promptly that you phone the surgery which is local to you. Staff will advise patients which surgery is closest at any appropriate time on calls.
Please note some non-GMS services, such as letter requests from the GP may incur a fee.
Springfield Road and Riverdale Surgeries have a ZERO TOLERANCE abuse policy. Our staff are working exceptionally hard during this difficult period to provide a safe service. Abuse of any kind, either verbal or physical to our staff will not be tolerated by the practice.
PRIVATE REFERRALS & TREATMENT
An increasing number of patients are requesting private referrals due to the large waiting lists to be seen in NHS Secondary Care Services.
We feel it is important that patients understand the implications of seeking treatment outside of the NHS and Northern Ireland, and would ask you to follow this link which outlines care when this is sought privately.
*FOR REPEAT PRESCRIPTIONS -PLEASE GIVE 48HRS NOTICE*
ENSURE YOU PROVIDE DETAILS OF YOUR NOMINATED PHARMACY
ASK RECEPTION ABOUT ORDERING YOUR PRESCRIPTIONS ONLINE
FACE COVERINGS
The use of face coverings/masks is highly recommended when attending the Practice, to help vulnerable patients and our staff.
The reception team have been asked to ensure that all patients attending the surgery wear a face covering at all times when inside the surgery building. This same obligation applies to staff when they come into contact with you in close proximity. If you have forgotten a face covering, a receptionist will offer one to you.
ACCESSIBILITY
DO YOU NEED HELP COMMUNICATING?
The Surgery is committed to being accessible to all patients, including those who have hearing impairments or where English is not their first language. To find out how we can assist you, please click here to our accessibility section.
DOMESTIC VIOLENCE SUPPORT
The practice works with Belfast Women's Aid and is supported by an IRIS Advocate Educator. Please ask for any details at reception or see here.
AccuRx TEXTING SERVICE
For your convenience we now use AccuRx, a secure text service, to contact our patients.
The message is sent directly from a member of the Springfield/Riverdale Surgery to the mobile number held on your record individual medical record. This provides instant communication from the clinical team to our patients. A copy of this text is automatically retained on you notes.
Springfield or Riverdale Surgery will always appear at the bottom of the message. You will not be able to reply to these messages unless explicitly instructed to do so.
FOR MEDICAL EMERGENCIES - CONTACT Out-of-Hours
Monday to Friday 1.00 - 2.00pm (Lunchtime)
Contact 07895 699 859
Wednesday Afternoon 1.00 - 6.00pm
Contact 07895 699 859
From 6.00pm until 8.30am/Weekends/Bank Holidays
North and West Belfast
Contact 028 9074 4447
South and East Belfast
Contact 028 9079 6220
Lisburn Area
Contact 028 9260 2204
LINKS
UPDATE YOUR PERSONAL DETAILS or ORDER REPLACEMENT MEDICAL CARD
NI DIRECT HEALTH SERVICES GUIDELINES
PRACTICE LEAFLET
(Site updated 19/02/2024)